In a previous post, we talked about how disruptive innovation is expected to impact on testing laboratories (http://www.eusoft.co.uk/disruptive-laboratory-technology/). Now we would like to share with you our idea of innovation, elaborated in the light of our 20 years of experience in providing innovative software solutions.
The term innovation as such was used for the first time by Schumpeter at the beginning of the 20th century to indicate new products or process and organisational changes that do not necessarily originate from new scientific discoveries, but may arise from a combination of already existing technologies and their application in a new context. Starting from this very general definition, we believe that to be innovative is seeing things from new angles, having broad perspectives, taking risks and being flexible.
Companies must innovate in order to keep ahead of their competitors. If an organisation wants to create a business strategy that keeps it at the forefront of innovation, it must develop ways of making that strategy work. For this reason, our team enjoys the challenge of developing innovative approaches for our customers. In this post, following our commitment to innovation, we provide a 10-point roadmap for a successful implementation of innovation for companies (including, of course, testing laboratories).
- Progress is achieved with simple solutions: when choosing a new technology for your laboratory, a key consideration has to be its accessibility an ease of implementation.
- Winners are always ready to change: be highly attuned to changes not only in technology and competitor strategies, but also (and above all) in customer needs.
- Don’t be afraid to push boundaries: don’t be afraid to challenge traditional perceptions, embrace modern ideas and experience new methods and solutions.
- Keep abreast of the times: the world is full of companies that have excelled in their market for decades with antiquated operational methods. However, nowadays the world is changing fast. New technologies and innovations are constantly changing the way companies should be doing business, and the companies that do not react to these changes are often left behind.
- Get maximum results with minimum effort: sounds great doesn’t it? The key is leverage. You can get a huge result from relatively little investment of resources. Weather it is time, money or intellect, you only have so much. The key is to use your resources as a lever to really explode your income!
- Integration matters: try to bring together smaller components into a single system that functions as one. This way, you can stitch together different subsystems so that the data contained in each becomes part of a larger, more comprehensive system that, ideally, quickly and easily shares data when needed.
- Sharing is the key to success: innovative organisations are able to build a high level of customer satisfaction. However, this requires commitments in several areas, including service quality. Companies canimprove their overall customer satisfaction, by providing opportunities for collaboration – both between employees and with external customers.
- Put your customers first: as customer expectations increase, maintaining customer satisfaction becomes an ongoing challenge. It is also a competitive opportunity. Evolving your customer-interaction strategies can lead to faster problem resolution, greater customer loyalty, and better customer information.
- The more languages you speak, the more goals you can achieve: if you are able to communicate with a broader network, you can collaborate at the international level and bring international business to your company.
- Pay attention to safety: data is often presented as “the new oil” of our (digital and innovative) world, a key asset with an economic value. Recognizing the value of data also means to assure your customers the highest level of protection of privacy and personal data.
If you would like to find out more about the way Eusoft is constantly achieving innovation, download the leaflet that is shown below.