Proper knowledge of LIMS is a prerequisite for effective and profitable use of the system. To help you achieve this, Eusoft offer premium training and support as standard. Eusoft full training and support is more than just offering application validation, it is about building long lasting customer partnerships through a superior product and 100% customer satisfaction.
Eusoft’s extensive training programme is completely tailored around the different types of users. The training can be performed ‘on the job’ for key users, on site in classic classroom sessions, at Eusoft’s headquarters or via web demonstrations. Web sessions are becoming increasingly popular as they are less time consuming and provide a more cost effective training solution for your business. Sometimes a quick hour to clarify something is all you might need.
Eusoft also organise regular advanced training groups which allows customers to share their experiences with other users from a variety of backgrounds. The advanced training is for the advanced features of the system, such as advanced configuration or features like data extraction and data processing for the management of Eusoft.Lab
Once training is complete, technical support is readily available for any problems that may arise using the software and for support during certain operations. The customer care team uses a CRM system to manage support tickets and also has a web component that allows the customer to request assistance online and monitor the progress of the issue.
To ensure complete customer care, Eusoft will also provide full corrective maintenance which consists of updating the installed software, correcting errors reported by users or making updates to the standard procedures which may be necessary as a result of the law and/or standard.
To find out how Eusoft can help your laboratory, call +44 (0)1423 813521 or visit: www.eusoft.co.uk for further information.
